Gerber National Glass Services (GNGS), a third-party automotive glass claims administrator (TPA), might soon move away from its partnership with LYNX Services, which provides call center services. Boyd Group Income Fund is purchasing Netcost Claims Services (NCS)—and bringing with it, a call center—to combine with GNGS, according to Eddie Cheskis, CEO of Glass America, a Boyd Group subsidiary.
“Clearly since we now have our own call center and infrastructure, we will eventually move our existing customers from LYNX Services to our own call center,” says Cheskis. “LYNX has been a very good partner for us. … We expect to bring the two businesses [GNGS and NCS] together to capture more market share and we will take time to decide what the branding will be. For our customers, it is business as usual and nothing has changed.”
By combining NCS and GNGS, the company “accomplishes some scale and synergies that will help us perform more effectively.”
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